I’ve just spent 20 minutes trying to figure out how to refund a USD deposit payment to one of my PayPal accounts back to the originator. When receiving the money I’d converted the payment to GBP and so that PayPal account only had a single (GBP) currency.
When trying to refund the chap’s USD payment out of my GBP balance PayPal would respond with the unhelpful ‘Your refund must not exceed your available balance. If you have funds in another currency balance, you may want to consider transferring funds from other currency balances.‘.
I say unhelpful because it didn’t point me at the simple solution! The short answer is – go to Profile, select Currency Balances and from there setup a USD balance. Now transfer some GBP into the USD balance (the converter shows you how much you’re transferring), complete the transfer and successfully issue the refund.
If you’ve received foreign balances before (and opted to store them in the original currency, not your default currency) then you’ll already have a link to ‘manage currencies’ on the frontpage.
PayPal’s UI could certainly do with some UX love.
Ian is a Chief Interim Data Scientist via his Mor Consulting. Sign-up for Data Science tutorials in London and to hear about his data science thoughts and jobs. He lives in London, is walked by his high energy Springer Spaniel and is a consumer of fine coffees.