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This is Ian Ozsvald's blog (@IanOzsvald), I'm an entrepreneurial geek, a Data Science/ML/NLP/AI consultant, author of O'Reilly's High Performance Python book, co-organiser of PyDataLondon, a Pythonista, co-founder of ShowMeDo and also a Londoner. Here's a little more about me.

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25 November 2005 - 14:18Great customer service

Two of my toys blew up last week. My 18 month old 17″ Viewsonic LCD monitor just stopped working and about the same time my 6 month old 512MB Compact Flash camera card died.

I was (pleasantly!) surprised to see that Viewsonic offer a 3 year warranty on all LCD monitors – they just came to my office and did a straight swap. Totally painless. The 512MB card came from Expansys, they replaced the unit in a week. No fuss, no argument – just pain-free customer service. These are good companies.

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